Terms and Conditions
Contents:
DELIVERY PROCEDURE
Delivery price is a Fixed Rate ranging from N1,000.00 – N4,000.00 within Lagos regardless of quantity/weight of items ordered.
DELIVERY DAYS AND TIME;
Delivery Days;
We shall deliver ordered items from Monday to Saturday, at the times stated below
Delivery Time;
Monday’s to Saturday’s delivery starts by 8am and ends by 8pm.
Public Holidays delivery starts by 9am and ends by 5pm.
IMPORTANT NOTICE
- Customers should ensure there is a competent receiver at the point of delivery to inspect and confirm quality and quantity of items supplied.
- Customers are advised to inspect all ordered items supplied before discharging the delivery personnel and the delivery slip duly signed.
- Unsatisfactory perishable items should be returned immediately at the point of delivery for either replacement or refund.
- Items ordered in error, paid for and delivered in good condition cannot be returned. Please go through your invoice before payment and notify us before delivery to avoid this mistake.
- Unsatisfactory non-perishable items should be reported not later than 2 days after delivery for either replacement or money refund and items return in full.
- The delivery personnel is scheduled to be at all delivery points for a maximum time of 15mins in order to meet up with other deliveries of the day. Please have this in mind and discharge them as soon as possible.
- For customers that reside in areas/ estates where gate fees are paid at the main gate, the customer who ordered the items shall bear the gate fare and pay back to the delivery personnel while collecting such items.
Piracy
SHOPWISE is a registered company under Pgresource and is Operating Worldwide. No part of this site will be reproduced or distributed in any form or by any means without a permission of the owner. All its contents are solely reserved for the company.
Terms of Use
Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.
To register with and shop with Shopwise you must be eighteen years of age or over.
These Terms and Conditions would be updated from time to time and the date made known to customers, then apply our sales to consumers.
1. Purchase Contract
1.1. This web site is operated by SHOPWISE. By using the Shopwise website you are bound by these terms and conditions. All uses and purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order items after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase.
1.2 We will confirm acceptance of your order placed directly by using the Pgresource website. This will occur by message from the website immediately after you have concluded your order and by us sending an e-mail to the e-mail address you have provided to us. At the point of acceptance, the purchase contract will be made and we will supply the items or products to you in accordance with your order and these Terms and Conditions.
1.3 Any orders placed through the pgresource.com website may be amended or cancelled by the customer at no charge, provided that this is done before the confirmation and submitting the order by phone or email. Any orders that have not been cancelled by this cut-off time are binding and will be delivered by pgresource.com as set out in clause 1.2. You must be 18 years old or over and must have completed the registration process in order to participate in our service.
2. Price And Delivery Charges
2.1. a. With the exception of goods referred to in clauses 2.1(b), 2.1(c) and 12.1, but including goods that are sold and priced by each (i.e. a fixed price per item) and packaged by us (as further identified on the website), the price of the goods will be as quoted on the website at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered..
2.1. b. For goods that are ordered and sold and priced individually by weight and packaged by us, the price of these items (expressed per kilogram or other appropriate unit of measurement) will be the price as quoted on the website at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. In the event that there is a change in the price/kg between the time you confirmed your order and the time the item is weighed and priced by us, the price you will be charged will be the price at the time you confirmed your order.
2.1. c. For goods submitted under the Bulk Shopping Mall section, items are bought based on making a list of the items which is sent to Shopwise official email info@shopwise.com.ng. Then we’ll work on the list, assigned the most current prices against the said items because any price attached to any item on the Bulk Shopping Mall section is not prevalent. When this list and prices are sent back to the customer, he or she in turn will confirm it okay and is expected to pay down 70% of the total sum and delivery (the delivery which will be different from normal delivery charge) will be added.
2.2. The prices stated on the website do not have VAT because food stuffs are not meant to be charged VAT.
2.3. Each order you make will include a charge for delivery. It will be shown to you as a separate charge of delivery on confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week.
3. Methods Of Payment
3.1. Payment may be made online by debit cards or offline by direct bank transfer. You cannot pay for your order by cash or cheque.
3.2. The debit cards accepted by us are those listed on the web site on the date on which your order is placed.
3.3. Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
3.4. You agree to compensate us in full against all reasonable cost expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than N2000.00. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
4. Delivery
4.1. Delivery days and times will be as specified on the delivery booking page on the website and will be made to the address specified by you when you register on the website. You have the ability to change this address through the “My Profile” feature on the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
4.2. Products are subject to availability and prevailing market price and conditions. We may limit the quantities of goods supplied to any one customer if in our opinion the quantity ordered will jeopardize availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
4.3. We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received, we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.4. We take special care to endeavor that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted, the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.
4.5. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.6. Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.
4.7. Shopwise will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Shopwise to leave a delivery unattended at your address. Shopwise expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft and tampering,
5. Defective Goods
5.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by email or by phoning our call center. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us two (2) days after delivery of the goods if non-perishable. Perishable goods in bad condition must be certified at point of delivery. We will arrange with you for the goods to be returned to us. Goods ordered in error and delivered in good condition cannot be returned.
5.2. Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
6. Amendment Of Orders And Cancellation Rights
6.1. The confirmation email you receive from us confirming your order will set out the last time that you may amend your order prior to delivery.
6.2. In respect of non-perishable items, you have the right to cancel the contract at any time before delivery of the goods by notifying us by telephone or email. In the case of perishable items, you do not have the right to cancel the contract. Should you wish to cancel your order after the cut off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.
6.3. We will arrange with you for cancelled of non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).
7. Warranty And Liability
7.1. Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.
7.2. In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
7.3. Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
8. Privacy
8.1. To help us ensure the best possible service some telephone calls will be recorded and emails stored.
8.2. We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
8.3. At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password or any breach of security known to you.
9. Customer Complaints
9.1. Any Customer complaints should be addressed to the Shopwise Customer Service Helpline – you will find an email link or address and telephone numbers listed on our website on the Contact Us page.
11. Refund
11.1. Refunds must be made strictly back into the account name and number from which the payment was made or emanated from.
